Refund Policy

Everything on this page is a draft policy we're proposing, not a finalized decision -- flagged here the same way, so it isn't mistaken for something already agreed.

If you haven't used any of the credits from a purchase, you can request a full refund within 14 days of buying them. Once credits have been used to process images, that portion is non-refundable.

You can cancel your subscription at any time from your account. Cancelling stops future billing -- we don't refund the portion of the current billing period you've already paid for, and any remaining monthly image allowance ends when the period ends.

Email hello@altauditor.comwith your account email and the purchase you're asking about.

Paddle, our payment processor, is the Merchant of Record for all purchases -- it appears on your billing statement and actually issues refunds once we approve one.